TERMS AND CONDITIONS OF SALE

(Updated version - Dermakosm Srl / FillerKosm)

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1. Background and Scope

These Terms and Conditions of Sale govern how to access, register and purchase products via the FillerKosm e-commerce platform (www.fillerkosm.it), managed by Dermakosm Srl, with registered office in Cardito (NA) at via Milano 1 - c.f. and VAT number 10815821219 , hereinafter referred to as “the Company”.

The site is reserved exclusively for professionals in the medical and health sector (clinics, certified doctors, health facilities, medical device distributors and qualified beauty centres).
Sales to private consumers (B2C) are not permitted.

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2. Nature of the Contract

The purchase of products via the site constitutes a distance contract within the meaning of Legislative Decree 70/2003.
The contract is concluded when Dermakosm Srl receives payment for the order, confirming its acceptance by e-mail.

The Customer declares that he/she is acting in the exercise of his/her professional activity and assumes full responsibility for the truthfulness of the information provided, including VAT number, professional registration and qualifications.

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3. Registration and Access to the Platform

Access to and use of the e-commerce platform requires customer registration.
During registration, the Customer must provide true and up-to-date data. The Company reserves the right to verify identity and professional qualifications before enabling the account.

Registration implies full, unconditional and automatic acceptance of these Terms and Conditions.

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4. Prices and Payment

All prices shown on the site are in euros (€), VAT included, unless otherwise indicated.
Payment must be made in advance by the methods indicated on the platform (credit card, bank transfer, etc.).

The unauthorised or fraudulent use of credit cards or other means of payment shall not release the rightful holder from his payment obligations under the contract, without prejudice to the Company's right to take legal action to recover the debt.

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5. Shipping and Delivery

Dermakosm Srl uses specialised couriers for product delivery.
Delivery times indicated on the site are estimated and not binding.

The Company is not liable for delays or inefficiencies due to force majeure (strikes, weather events, pandemics, customs delays, etc.).

Products are shipped in perfect condition and with suitable packaging. Any visible damage at the time of delivery must be reported immediately to the carrier, noting it on the transport document.

The Company's liability ends with the delivery of the products to the carrier.

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6. Recipients of the Delivery

Goods may also be delivered to third parties indicated by the Customer (co-workers, operating sites, etc.).
In this case, Dermakosm Srl shall not be liable for any damage or loss after delivery to the designated party.

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7. Products and Liability

The products marketed are professional medical devices and dermocosmetics, to be used only by qualified medical personnel.

Dermakosm Srl is not liable for any damage, side effects or injuries resulting from:

• incorrect choice or misuse of products by the Customer;
• application or handling by unauthorised personnel;
• manufacturing defects attributable to the manufacturer.

In the event of a defective product, the Company's liability is limited to replacement or refund, subject to compliance with the return conditions.

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8. Complaints and Returns

Any complaints must be communicated in writing within 20 working days after delivery to the e-mail address: customercare@fillerkosm.it.

Returns are only accepted with the prior written authorisation of the Company and provided that the product is undamaged, unused and in its original packaging.
Returns of refrigerated, sterile or customised products are not accepted.

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9. Privacy and Data Protection

Dermakosm Srl processes personal data in compliance with Regulation (EU) 2016/679 (GDPR) and Legislative Decree 196/2003.

Customer data are used exclusively for purposes related to the execution of contracts and will not be disclosed to third parties without explicit consent.

The customer may request the deletion of their data at any time by writing to info@fillerkosm.it
Cancellation will only be possible if there are no outstanding debts or orders.

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10. Intellectual Property

The FillerKosm trademark and all platform contents (texts, images, logos, graphics, videos, software) are the exclusive property of Dermakosm Srl and protected by copyright laws.
Any unauthorised reproduction or use is prohibited.

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11. Limitation of Liability

The Company shall not be liable for any direct or indirect damage resulting from:

• site malfunctions, service interruptions or computer viruses;
• non-compliant use of purchased products;
• loss of profit or business opportunities of the customer.

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12. Applicable Law and Jurisdiction

These Terms and Conditions are governed by Italian law.
For any dispute relating to their interpretation or execution, the Court of Naples shall have exclusive jurisdiction, unless otherwise provided for by mandatory law.

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13. Communications and Assistance

For any information, requests or complaints, the Customer may contact Dermakosm Srl Customer Service:
📧 info@fillerkosm.it
☎️ 081.091.02.19
☎️ 376.249.46.12